G’day, surf enthusiasts and coastal lifestyle lovers! At Patagonia Shop, we know you’re eager to get your hands on our premium surf gear and apparel. That’s why we’ve streamlined our delivery process to ensure your orders reach you quickly and reliably, no matter where you are in the world (except Asia and select remote areas). Dive into the details below to learn more about how we bring the ocean’s spirit to your doorstep.

Shipping Options

We offer two flexible shipping methods to suit your needs, whether you’re chasing waves or just craving that laid-back coastal vibe. Both options are designed with your convenience in mind, so you can focus on the adventure ahead.

Standard Shipping

For those who can’t wait to hit the waves, our Standard Shipping option is perfect. We partner with trusted carriers like DHL or FedEx to get your gear to you fast. Here’s what to expect:

  • Cost: A flat rate of $12.95 AUD for all orders.
  • Delivery Time: Orders are processed within 1-2 business days, and once shipped, your package will arrive in 10-15 days. Perfect for when you need that new longboard or boardshorts pronto!

Free Shipping

Who doesn’t love free shipping? For orders over $50 AUD, we offer Free Shipping via EMS. It’s our way of saying thanks for being part of the Patagonia Shop community.

  • Cost: Completely free for qualifying orders.
  • Delivery Time: Orders are processed within 1-2 business days, and shipping takes 15-25 days after dispatch. Ideal for those who don’t mind waiting a bit longer to save some cash.

Note: We ship globally but currently exclude Asia and some remote areas due to logistical constraints. If you’re unsure about your location, feel free to reach out to our support team at [email protected].

Order Processing

We’re based in the heart of Australia’s surf culture—58 Taltarni Road, TOTTINGTON, AU 3478—and we handle all orders with care from our home to yours. After you place your order, our team gets to work quickly:

  • Orders are processed within 1-2 business days (excluding weekends and public holidays).
  • You’ll receive a confirmation email with tracking information once your order ships, so you can follow its journey to you.

Returns & Refunds

We stand by the quality of our products, but if something isn’t quite right, we’ve got you covered. You can return items within 15 days of receipt for a refund or exchange. Just ensure the products are in original condition. For details, check our Returns Policy or contact our support team.

Why Choose Our Delivery?

At Patagonia Shop, we’re more than just a store—we’re a tribe. Our delivery options reflect our commitment to value, reliability, and community. With global reach (excluding Asia and remote areas), quality assurance, and a focus on your satisfaction, we make sure you get your gear with minimal hassle. Plus, with payment options like Visa, MasterCard, JCB, and PayPal, shopping is smooth and secure.

So whether you’re gearing up for a surf session or just upgrading your everyday style, trust us to deliver with the same passion we have for the ocean. Explore our collections today and join the Patagonia Shop story—where adventure meets value.

For any questions, email us at [email protected]. We’re here to help!