G’day, Patagonia Shop crew! We hope you’re absolutely stoked with your new gear. However, we know that sometimes a product might not be the perfect fit—literally or figuratively. That’s why we’ve made our returns and exchanges process as smooth as riding a gentle wave.

Our Policy

We offer a 15-day return or exchange policy from the date you receive your items. To be eligible, items must be unworn, unwashed, and in their original packaging with all tags attached. Your item must also have the receipt or proof of purchase.

Please Note: Due to hygiene reasons, we cannot accept returns or exchanges on Boardshorts, Bottoms, Knits, Pants, and Heritage Tees if the original packaging and tags have been removed or if the item shows signs of wear or washing.

How to Initiate a Return or Exchange

Follow these easy steps to get the process rolling:

  1. Contact Us: Within 15 days of receiving your order, shoot us an email at [email protected] with your order number and details about the product you’d like to return or exchange.
  2. Wait for Instructions: Our customer service team will email you within 1-2 business days with a Returns Authorisation number and instructions on where to send your item.
  3. Pack It Up: Securely package the item in its original packaging, include the Returns Authorisation number inside the package, and mail it to the address provided. We recommend using a tracked shipping service.
  4. Inspection & Processing: Once we receive your return, our team will inspect it. If everything checks out, we’ll process your refund or exchange within 3-5 business days.

Refund Timelines and Methods

Once your return is received and inspected, we will process your refund. The timing depends on your original payment method:

  • Credit/Debit Card (Visa, MasterCard, JCB): Refunds will be processed to your original card within 3-5 business days after we approve the return. Please allow 5-10 business days for the refund to appear on your statement.
  • PayPal: Refunds will be issued to your PayPal account within 3-5 business days after approval.

Shipping costs are non-refundable. If you received free shipping, the standard shipping fee will be deducted from your refund.

Exchanges

If you need a different size or colour, the fastest way is to return the original item for a refund and place a new order. If the item is out of stock, we will process a refund instead.

Return & Exchange Request Email Template

Copy and paste the template below into an email, fill in the blanks, and send it to [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number] G’day Patagonia Shop Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Product Name: [Name of Product] Size/Colour: [Size and Colour of Product] Reason for Return/Exchange: [Please provide a brief reason] Could you please provide me with the Returns Authorisation number and the shipping address for the return? Cheers, [Your Full Name] [Your Email Address] [Your Phone Number (Optional)]

Final Notes

We’re committed to making sure you’re completely frothing over your Patagonia Shop experience. If you have any questions about our returns process, don’t hesitate to reach out to us. Now, get back to dreaming about your next surf session!