Term and Conditions

G’day and welcome to Patagonia Shop! We’re stoked to have you here. These Terms and Conditions outline the rules and regulations for the use of our website and services at surfboardsdiscount.com.

By accessing our website and making a purchase, you agree to these terms in full. If you disagree with any part of these terms, please refrain from using our website.

1.1 Eligibility

You must be at least 18 years of age to use our website and make purchases. By using our website, you warrant that you are at least 18 years old.

1.2 Account Registration

While browsing doesn’t require an account, creating one helps streamline future purchases. You’re responsible for maintaining the confidentiality of your account information and for all activities under your account.

1.3 Prohibited Uses

You agree not to use our website:

• For any unlawful purpose
• To solicit others to perform illegal acts
• To violate any international regulations
• To infringe upon intellectual property rights
• To harass, abuse, or harm others
• To submit false or misleading information
• To upload viruses or malicious code
• To collect personal information of others

2.1 Product Information

We take pride in offering quality surf and lifestyle gear including boardshorts, jackets, knits, pants, heritage tees, and more. We strive to display product colors and images as accurately as possible, but please note that monitor settings may affect how products appear on your screen.

2.2 Pricing

All prices are in Australian Dollars (AUD) and include GST where applicable. We reserve the right to change prices at any time without notice, but such changes will not affect orders already placed.

2.3 Availability

All products are subject to availability. We may limit quantities available for purchase and reserve the right to discontinue products without notice.

2.4 Product Limitations

Due to the nature of certain products, we cannot accept returns or exchanges on boardshorts, bottoms, knits, pants, and heritage tees if the original packaging and tags have been removed or if the item shows signs of wear or washing.

3.1 Order Process

Placing an item in your cart doesn’t reserve that item. Orders are only confirmed once payment is processed and you receive an order confirmation email.

3.2 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. By providing payment information, you represent that you have the right to use the payment method.

3.3 Order Acceptance

We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available, inaccuracies in product information, or suspected fraud.

4.1 Shipping Areas

We ship globally, excluding Asia and some remote areas. If you’re unsure whether we ship to your location, please contact us before placing your order.

4.2 Shipping Methods and Times

We offer two shipping options:

• Standard Shipping: A$12.95 via DHL or FedEx. Orders are processed in 1-2 business days and delivered within 10-15 days after shipping.
• Free Shipping: Available for orders over A$50 via EMS. Orders are processed in 1-2 business days and delivered within 15-25 days after shipping.

Delivery times are estimates and may vary based on location and customs processing.

4.3 Shipping Problems

If your order doesn’t arrive within the estimated delivery time, please contact us at [email protected]. We’ll work with the shipping carrier to locate your package.

5.1 Return Policy

We offer a 15-day return or exchange policy from the date you receive your items. To be eligible for return or exchange, items must be unworn, unwashed, and in their original packaging with all tags attached. You must also provide proof of purchase.

5.2 Non-Returnable Items

Due to hygiene reasons, we cannot accept returns or exchanges on the following products if the original packaging and tags have been removed or if the item shows signs of wear or washing:

• Boardshorts
• Bottoms
• Knits
• Pants
• Heritage Tees

5.3 Return Process

To initiate a return or exchange:

1. Contact us within 15 days of receiving your order at [email protected] with your order number and product details.
2. Wait for our customer service team to email you a Returns Authorisation number and instructions.
3. Securely package the item in its original packaging, include the Returns Authorisation number, and mail it to the provided address using a tracked service.
4. Once received and inspected, we’ll process your refund or exchange within 3-5 business days.

5.4 Refunds

Refunds are issued to the original payment method:

• Credit/Debit Cards: Processed within 3-5 business days after approval; please allow 5-10 business days for the refund to appear on your statement.
• PayPal: Issued to your PayPal account within 3-5 business days after approval.

Shipping costs are non-refundable. If you received free shipping, the standard shipping fee will be deducted from your refund.

5.5 Exchanges

For size or color exchanges, we recommend returning the original item for a refund and placing a new order. If the desired item is out of stock, we will process a refund instead.

All content on this website, including text, graphics, logos, images, and software, is the property of Patagonia Shop or our content suppliers and protected by international copyright laws. The “Patagonia Shop” name and logo are trademarks of our company.

You may not use our trademarks or content without our express written permission. Limited use for personal, non-commercial purposes is permitted.

7.1 Accurate Information

You agree to provide current, complete, and accurate purchase and account information for all transactions on our website.

7.2 Legal Compliance

You agree to comply with all applicable laws and regulations regarding your use of our website and purchase of products.

7.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Patagonia Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use our website or services
• Any unauthorized access to or use of our servers and/or personal information
• Any interruption or cessation of transmission to or from our website
• Any bugs, viruses, or similar that may be transmitted through our website
• Any errors or omissions in any content

Our total liability for any claim related to our website or products shall not exceed the amount you paid for the product(s) in question.

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our website, to understand our practices regarding your personal information.

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the modified terms.

These Terms and Conditions are governed by and construed in accordance with the laws of Australia. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of Australia.